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FAQ

We’re quick to respond and always happy to help but the fastest way to find an answer to your question may be right here! Click on any of the links below to go directly to the relevant section of our FAQs. If you can’t find the answer you’re looking for then just get in touch via our contact page

 

 

 

1. Deliveries

 

Shipping costs are a flat rate of £5 and £15 outside of Europe. For order outside of Europe there is a minimum spend of £100.

2. EXCHANGES & RETURNS

 

We want you to be happy with your purchase. If that isn’t the case, we’ll take it back for exchange or refund and organise the collection. If this is the case, please get in touch via hello@lo-london.com within 14 days of receipt and we’ll get to work. We would expect to receive the product back in its original condition, with all tags attached and if it isn’t in perfect condition we may refuse the right to a refund.

3. PRODUCT CARE​

Ecolorica is pretty resistant stuff, but we recommend cleaning it with water and a micro-fibre cloth, or if you need a bit of extra cleaning power, just a natural, neutral soap.  Ecolorica will stretch and wear over time, much like natural leather, and develops an aged patina.

4. Product guarantee

Our products are built to last and give you years of happiness from using them. As such, we offer a two year guarantee against any manufacturing fault during that time. If this is the case, please let us know and we’ll get to work on putting it right for you – either with a like for like exchange, or a speedy repair.

5. data

 

We take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. However, we would like to be able to contact you occasionally about new products, or offers. You can unsubscribe from us at any time by emailing hello@lo-london.com

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